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    • #14060
      Audie
      Participant

      Greetings I signed up on sunday and had access to mklive charts but had the “XXXXX” for access for the blitz. When I changed my account password it seemed to have de registered me now I have no access. I tried to resign up (paid again) and that also didn’t seem to help. I have emailed support and received no response,

    • #14119
      FractalFreak
      Participant

      Mail sent to you.

      😉

      Enjoy.

    • #14132
      Audie
      Participant

      Hiya, great! thank you.

    • #14474
      FST
      Participant

      Hi

      I also tried sending emails to your support email but for some reason Gmail keeps telling me that the emails failed to deliver. Since Monday your website says my account does not exist, so I could not access the video course or the MK Live webstream for the past week. So I reregistered, to be able to login, however now I do not have access to the MK Live Stream Web or the Video course.

      Can you please enable access to the video course and the MK Live Stream Web again when you get a chance.

      Thank you

    • #14493
      ctrader
      Member

      Hi
      I’m a new sign up for MK Livestream, how do I access it.

      Thanks

    • #14617
      Audie
      Participant

      Greetings, I also am having an issue . I do have live access but I do not have access to the webcharts seems my web account doesn’t have access to it.

      • This reply was modified 3 months, 1 week ago by Audie.
    • #14770
      Field10
      Participant

      Do you have to renew the monthly payment manually or is it a subscription?

    • #15167
      FST
      Participant

      Hi FractalFreak

      I would just like to follow up on whether you managed to reset my account in order for me to access the MK Live Stream Web as well as the video course?

      I have not been able to access your MK Live Stream Web or the Video course series, for the past week.

      When emailing your support email, I receive a message from Gmail saying that the email was rejected.

      Thank you

    • #15219
      Admin SME
      Keymaster

      Hi FST,

      yes, we received your Email,
      should be fixed soon.

      Take care,
      SME FX

    • #15656
      ctrader
      Member

      Hi FractalFreak
      I sign up last Friday to MK Livestream through Paypal but I haven’t heard anything back since.

      How do I access the the MK Livestream and how do I sign up for the video course?

      Thanks

      • This reply was modified 3 months, 1 week ago by ctrader.
    • #15676
      Christopher Miranda
      Participant

      CTrader, many people are having difficulties accessing their MK Livestream, it will be back to normal soon and you will receive your access if you paid for it already. The video course is accessible from the main menu, its under Pricing in the Commercial Section of the main menu.

    • #15776
      ctrader
      Member

      Christopher Miranda, thanks for the reply, much appreciated. I have found the video course 🙂

    • #15987
      Admin SME
      Keymaster

      Hi ctrader,

      did you receive our “welocme mail”?

      Please Email: support@sme-fx.com

    • #16041
      Admin SME
      Keymaster

      Hi ctrader,

      we did not have any subscriptions last Friday,
      can you check again whether you payment went through?

      Thx.

    • #16043
      Admin SME
      Keymaster

      Hi FST,

      did you change to a different Email address?

      Thx, SME FX

    • #16251
      FST
      Participant

      Hi Admin

      No, I still used the exact same email address.

      The problem I faced was that my account that was working, just stopped working and I did not have access to the video course or MK Live stream web and I received a message that my account does not exist when I tried recovering my account password.

      So then I just recreated an account with the same email address again. Received another email confirmation email which I then confirmed.

      Now I still do not have access to the MK Live Stream Web or Video Course.

    • #16309
      ctrader
      Member

      Hi
      I have just email: support@sme-fx.com

      The Paypal payment:
      You sent a payment of £54.00 GBP to support@sme-fx.com

      Thanks
      ctrader

    • #16621
      Field10
      Participant

      I did too i just used the sign up button like last time. Somethings wrong with the webpage.

    • #16628
      Field10
      Participant

      Your email support@sme-fx.com doesn’t work and the signup with Paypal doesn’t work anymore because it uses support@sme-fx.com.

    • #16842
      FST
      Participant

      Hi Admin

      Have you managed to obtain what the problem/root cause is, as I still do not have access to the Video course or to the MK Live Stream Web?

      Is there anything I can do to help resolve the issue, surely you should be able to just allocate access to my account?

      As Field10 has said, your support@sme-fx.com email also does not work as this whole week gmail just sends a delivery failure response. Unless this has been resolved now?

      Thank you

    • #16937
      ctrader
      Member

      Your Paypal email is also not working:

      Delivery incomplete
      There was a temporary problem delivering your message to support@sme-fx.com. Gmail will retry for 19 more hours. You’ll be notified if the delivery fails permanently.

    • #17080
      Admin SME
      Keymaster

      Hi FST,

      please wait,
      we are working on the Email account and also website.
      No worries, we will be able to figure out what happened to your subscription afterwards. Any lost days will be added at no additional cost.
      Please make a screenshot of your payment confirmation.

      SME FX

    • #17081
      Admin SME
      Keymaster

      ctrader and Field10,

      please do the same:

      – make a screenshot confirmation of your payment confirmation
      – wait until we contact you
      – then the days will be added at no additional cost

      SME FX

    • #17088
      Field10
      Participant

      Paypal will fail so there’s no confirmation, but I will try bank transfer.

    • #17241
      Christopher Miranda
      Participant

      To Field10 and everyone else, clearly the solution is to JUST WAIT please.

      As it has been stated multiple times already: the website, the smefx email, the paypal, AND the MK Livestream are all undergoing updates and maintenance. It seems it is taking longer than expected, but we know that Fractal and Admin will have everything sorted properly.

      During this time, please be patient everyone, and stop trying to force a solution when your account/email/payment/anything will not work properly. It is causing more and more confusion, so lets all just continue to wait patiently and everything will be running smoothly soon.

    • #17594
      Admin SME
      Keymaster

      Hi Fiedl10,

      please be so kind to hold on with your subscription until next week.
      If you still go ahead, no worries, just make sure to send us a screenshot of your bank transfer next week.

      All the best,

      SME FX

    • #17596
      Admin SME
      Keymaster

      “As it has been stated multiple times already: the website, the smefx email, the paypal, AND the MK Livestream are all undergoing updates and maintenance. It seems it is taking longer than expected, but we know that Fractal and Admin will have everything sorted properly.”

      That is correct,
      thanks a lot.

      No worries, nobody will be left behind. 😉

      SME FX

    • #17621
      Admin SME
      Keymaster

    • #20525
      Admin SME
      Keymaster

      Hi guys,

      the Email is fixed now.

      Please send us your payment confirmation to

      support@sme-fx.com

      Thank you!

    • #20718
      Field10
      Participant

      I sent through Paypal but I don’t know if that was what you expected.

    • #21658
      Admin SME
      Keymaster

      Hi Field10,

      just send us an Email with the screenshot of your paypal transfer.

      Thx, SME FX

    • #21660
      Admin SME
      Keymaster

      Hello everyone,

      we are still repairing some things which most likely happened as a result of a cyber attack. This is not the first time that happened.
      The MK livestream is up and running, but there will be some more changes to the website.

      Thank you for your understanding,
      SME FX

    • #21664
      Audie
      Participant

      Greetings, I’ve sent an email with my paypal transfer , I haven’t heard word back jdr@floppyburrito.com . Im not sure if you’re getting the email . It was bouncing back.

    • #21677
      Admin SME
      Keymaster

      Hi Audie,

      thank you, we received your Email.

      SME FX

    • #21678
      Admin SME
      Keymaster

      Hello everyone,

      the MK web is now gradually loading again.

      Thank you for your patience.

      SME FX

    • #21696
      FST
      Participant

      Hi Admin

      Can you please activate the Videos as well as the MK Live Stream WEB to my account, as I still do not have access?

      Your support@sme-fx.com email is also not working again when I sent an email a few minutes ago. (gmail says delivery status failure)

      Thank you

    • #21698
      ctrader
      Member

      Hi Admin
      I have just sign up for the video course with Paypal.

      Transaction ID
      1AE41820HT7475430

      Thanks

    • #21703
      Admin SME
      Keymaster

      Hi guys,

      you should now be able to access the videos and MK web.

      Can you confirm?

      SME FX

    • #21705
      Audie
      Participant

      No, I cannot access the videos and web.

    • #21707
      Admin SME
      Keymaster

      Check again please Audie.

      SME FX

    • #21708
      FST
      Participant

      Hi Admin

      Still no access.

      Thank you

    • #21710
      christophe erussal
      Participant

      Hi guys
      Im new here also
      I got a the same probleme
      Can someone help me ? thanks
      have a good day

    • #21711
      Audie
      Participant

      Just checked, still no access.

    • #21714
      Christopher Miranda
      Participant

      Hello Everyone. As it has been stated before, please just send your email with your information to the SMEFX email. Lets please try to stop making new posts in this thread just to say that your MKLive does not work.

      The SMEFX support email is working now, so if you aren’t able to send the email, then please wait and try later. The Video Course and Blizz livestream are working also, so please just wait until it is working on your account. The MK Livestream is not working for myself yet, but it will be soon, so please continue to have patience and wait. Thank you everyone and Thanks FractalFreak

    • #21715
      Admin SME
      Keymaster

      Hi everyone,

      Email is fixed now too.

      Thank you,
      SME FX

    • #21718
      Admin SME
      Keymaster

    • #21725
      Admin SME
      Keymaster

      Hi Audie,

      all good now?

      😉

    • #21726
      Admin SME
      Keymaster

      Hi ctrader,

      all good now?

      😉

    • #21727
      Admin SME
      Keymaster

      Hi FST,

      all good now?

      😉

    • #21728
      Audie
      Participant

      Greetings Admin SME, Yes all is good thank you.

    • #21729
      Admin SME
      Keymaster

      Super!

      Have a fantastic trading week!

      SME FX

    • #21816
      Admin SME
      Keymaster

      All running now,
      note that the speed of screenshot updates will soon increase (we are giving another speed boost to the server).

      SME FX

    • #21817
      Audie
      Participant

      Awesome! Sounds good boss.

    • #21821
      Admin SME
      Keymaster

      😉

    • #21858
      Admin SME
      Keymaster

      Note:

      We are upgrading server speed, please be aware that the MK web can be a bit unstable until tomorrow.

      SME FX

      • #21871
        Christopher Miranda
        Participant

        Hello @djamal just to let you know, the last video in the MK VideoCourse isn’t working fully (the 42 minute video about Concluding Remarks/Fx and Beyond), it stops around the 2:00 minute mark and won’t continue. Everything else is working perfectly, thank you!

    • #21950
      Admin SME
      Keymaster

      Thank you for letting us know Christopher, we will check on that!

    • #22081
      FST
      Participant

      Hi Admin

      Has everything been sorted out yet, as I am still experiencing issues with the MK Live Stream Web:
      1. Not all currency pairs are displaying and not all time frames for these currency pairs are displaying, and for some of these charts that are displaying, the charts are blanc:
      – Only 5 H4 charts are displaying
      – Only 5 D1 charts
      – Only 9 H1 chart
      – 10 M30 charts are there which includes Gold and Silver, thus only 8 currency pairs.
      2. The currency pairs and timeframes that are being displayed are not being updated. Most of them are showing last updated 300 000 + sec ago and the other half around 40 000 + sec ago.

      Seeing that these issues have been around for more than n month now. Is it not perhaps possible to create 2 x MK Live Stream instances with 4 charts on each instance?
      1. We would then be able to reliably monitor 8 currency pairs
      2. With only 4 charts on each MT4 instance, the charts will also be bigger than having 6 charts open on the instance, making it much easier to see what’s going on
      3. We would be able to reliably see the updates. Or if you can create this just as an interim solution until you sort out the MK Live Stream Web?

      Thank you

      • This reply was modified 2 months, 2 weeks ago by FST.
    • #22089
      Admin SME
      Keymaster

      Hi FST,

      no worries,
      these issues with the MK web will be resolved soon.
      As you know, everyone got a free month on top because of the recent technical issues.
      We are increasing the server speed and some other things which should solve it.

      The MK livestream keeps on running.
      In the future, we may add another MK livestream at no additional cost.
      That is on the to do list.

      Take care,
      SME FX

    • #22148
      Admin SME
      Keymaster

      Dear friends,

      we are now improving server speed, so there could be some hours of downtime today or tomorrow.
      After that, the MK web speed should be high.

      All the best and thank you,
      SME FX

    • #22231
      Admin SME
      Keymaster

      Dear Clients,

      the MK livestream worked fine but the MK web did not work to our standards last week.
      Therefore, we decided to credit all existing clients with an additional free week for both services.

      All the best,
      SME FX

    • #22249
      Admin SME
      Keymaster

      Dear Clients,

      we are happy to announce that the MK web is finally fixed and faster than ever!

      You can now see the H1, H4, Day charts there, tonight we also add the M30 charts.

      Happy trading!

      SME FX

    • #22253
      FST
      Participant

      Thank you Admin!!

      Everything working perfectly now.

    • #22255
      Admin SME
      Keymaster

      Welcome FST,

      we changed to a different technology which is much faster.

      Happy trading!

      SME FX

    • #22323
      Wallstreet
      Participant

      Hey Djamal, gibts ne Telegram Gruppe oder sowas in der Art, wo man sich austauschen kann? Hätte ein paar Fragen bezüglich deiner Streams usw. Ich persönlich verfolge dich schon seit dem du mit George die Podcasts gemacht hast und dem entsprechend beschäftige ich mich seit dem mit der Markmanipulation. Jetzt habe ich aus Neugier mal deinen Stream abonniert um zu gucken wie ich das ganze in meine Arbeit implementieren kann. Ich bin noch Demotrader und das bleibt auch so bis ich entsprechend vorbereitet bin. Hoffe mich hier mit deiner HIlfe weiterentwickeln zu können. LG Albert

    • #22324
      Admin SME
      Keymaster

      Hallo lieber Albert,

      ja, Du kannst Deine Fragen gerne hier posten:

      Commercial

      Wenn es sich um etwas sensitivere Themen handelt, dann gerne auch via Email (support@sme-fx.com).

      Schoen, dass Du seit Anfang dabei bist!
      Horrido!

      SME FX

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