Data Delays – SME-FX

This topic has 7 replies, 2 voices, and was last updated 1 year ago by Admin SME.

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- October 23, 2023 at 9:30 am #85603
  drayzen
  Participant
  I’m currently seeing, if the numbers are what I think, approximately 60h data delays on the M30 and H1 charts for all pairs.
  .. though counting the M30 bars it looks more like around 15h, so I guess I’m misinterpreting how the numbers are calculated..
- October 24, 2023 at 12:43 pm #85678
  Admin SME
  Keymaster
  Was fixed already:
  - October 24, 2023 at 7:48 pm #85701
    drayzen
    Participant
    Interesting there was this DM flip-flop through the same period on EU and GU.
    Could it be that your data provider is playing games also..?
- October 29, 2023 at 7:46 pm #85963
  Admin SME
  Keymaster
  No,
  
  sometimes there are interruptions in the data stream, it happens every few weeks or so.
  But normally we can fix these within a few hours.
  
  Since when are you a member, Dayzen?
  
  All the best,
  SME FX
- October 30, 2023 at 4:25 pm #85995
  drayzen
  Participant
  Admin SME wrote:
  
  No,
  
  sometimes there are interruptions in the data stream, it happens every few weeks or so.
  But normally we can fix these within a few hours.
  
  Since when are you a member, Dayzen?
  
  All the best,
  SME FX
  
  Just started second month.
  Though I’ve been trading my whole adult life and used to work in IT, so try to report issues when I see them.
  Though given the way my emails have been ignored I now have learnt that you don’t want user feedback.
  That’s ok. Disappointing, though at least I know now.. 👍
- November 1, 2023 at 12:55 pm #86077
  Admin SME
  Keymaster
  Drayzen,
  
  we did not receive any Emails from you. We also checked the SPAM folder.
  Did you use “[email protected]”?
  Please re-send and make sure you get no bounce-back.
  
  Feedback is essential for us, we always listen to it and in the past we adjusted various things based on it, this even regarding the charts.
  Yes, by all means, ALWAYS report any issues if you encounter them.
  
  All the best,
  SME FX
- November 1, 2023 at 11:52 pm #86101
  drayzen
  Participant
  Admin SME wrote:
  
  Drayzen,
  
  we did not receive any Emails from you. We also checked the SPAM folder.
  Did you use “[email protected]”?
  Please re-send and make sure you get no bounce-back.
  
  Feedback is essential for us, we always listen to it and in the past we adjusted various things based on it, this even regarding the charts.
  Yes, by all means, ALWAYS report any issues if you encounter them.
  
  All the best,
  SME FX
  
  ok, that’s good to hear as coming here I was hoping to find good communication and a community, though so far it’s not been a positive experience.
  Perhaps others are also having the same experience as I have..
  I had sent email replies, as per the attached image, to the email you sent me, so I expect the address to be correct.
  I have just sent another you can see there with only “Test reply” in the message body.
  
  I also recently made a post in the “MK” Forum Topic, though it gave a notification “Pending Moderator Approval”, did you see it?
  I will understand if you prefer not to have that content in the Forum, though I believe it to be relevant and have similar things I’d like to be able to discuss with you, so I think email will be best if you can get it working.
- November 2, 2023 at 12:49 pm #86127
  Admin SME
  Keymaster
  Hi Dayzen
  
  I think we found the issue.
  
  Since we get bombarded fake bot accounts, your Email possibly fell under the respective criteria of our captcha.
  Your Email contains the words “jitensha.net.au” yes?
  
  We will try to fix that issue now.
  
  Our apologies.
  
  SME FX
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